We often receive requests for additional functionality to be added to the software that does not currently exist in the base software. We address these requests in one of the following ways:
- We log a feature request ticket for our Product and R&D teams through our internal bug tracking system. The feature enters our Product Backlog, for consideration to be added to the Product Roadmap. If the feature is chosen for inclusion in the software, the full process can take 1 year before your requested feature is released in a new version. An upgrade project is then required for you to receive the feature on the latest version of FeneVision.
- Product Backlog: features that have been requested by customers or other stakeholders, but have not yet been accepted and planned to be added into the software in a future release.
- Product Roadmap: features that have been accepted by our Product and R&D teams, and planned to be added into the software in a future release.
- We recommend contacting your account owner on our sales team to initiate a paid project to customize the software to meet your requirements. Please keep the following considerations in mind:
- Custom functionality is outside the Scope of Support, therefore a paid Professional Services or R&D project may be required to assist with technical problems originating from a customization.
- Customizations require additional paid hours to update/maintain during upgrade projects to new versions. You may incur additional costs to have your customizations upgraded alongside the base software.
- We determine that the feature should neither be logged as a feature request nor pursued as a customization based on structural limitations of the software and/or its dependencies.