Pausing an Order Without Canceling It
Product: FeneVision CORE Module: Order Entry / Order Import Audience: Order Entry Users, Administrators
Overview
Order Holds let you temporarily stop an order from progressing through production or fulfillment without canceling or deleting it. A hold can be placed on a newly imported order or an existing order, making it useful for situations such as ordering discontinued parts, pending customer approval, or credit issues.
How It Works
When an order hold is placed, the order is flagged and cannot advance to scheduling or production until the hold is cleared. Holds are visible in the Order Status area of Order Entry and in Order Maintenance. For imported orders (via Order Import), FeneVision can import the order and immediately flag it with a hold and a comment, allowing the rest of the import to continue without interruption. This means a problematic line item does not block other valid orders in the same import file.
Common Scenarios for Order Holds
- Discontinued part: Customer orders a part no longer offered—import succeeds, but the order is held for review.
- Pending approval: Order needs manager or credit approval before production starts.
- Data correction needed: An imported order has incorrect dimensions or options that must be corrected before release.
- Customer credit issue: Finance places a hold pending payment resolution.
Key Rules / Things to Know
- Holds can be placed on both existing orders (via Order Entry) and newly imported orders (via Order Import).
- An order on hold cannot advance to scheduling or production until the hold is explicitly cleared by an authorised user.
- Hold comments should be entered to document the reason—this aids the team in resolving the hold efficiently.
- Multiple holds can exist on a single order simultaneously.
⚠ Permissions to place and clear holds are controlled by user roles. Confirm with your administrator that you have the appropriate permissions.