Michael Dirne
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Articles
Recent activity by Michael Dirne-
Creating Stock Material Purchase Orders Directly in Inventory Requirements
This month’s focus is on purchasing.Feature: Ability to create stock material purchase orders directly within Inventory Requirements.Why: Instead of using Inventory Requirements for analytics, writ...
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Prioritization and Response/Resolution Times
Prioritization All support tickets submitted to Cyncly are prioritized based on their urgency and impact, using the chart below: Response & Resolution TimelinesBelow are our internal targets that w...
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What happens to my ticket after escalation to level 3?
Level 3 is the FeneVision Development team, which is separate from the Support team. The Development team is divided into sub-teams that are responsible for different areas of the software code. Th...
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Rejecting Troubleshooting
This article contains information for troubleshooting rejecting issues. The attached documents contain more details about window & glass rejecting.At minimum, the following configuration need to be...
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Opti-Break (Dynamic Mode): Ability to preview upcoming sheets without navigating to the next sheet
Feature: Ability to preview upcoming sheets within Opti-Break Dynamic mode without going to the next sheet.Why: As an operator, I want to see the next sheet, but not click next pattern as that wil...
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Price and Cost in WEB - Understanding Types of WEB Users
We occasionally receive questions like:"Why is my customer seeing the cost of the window in WEB, instead of the price?""Why are the cost and price the same on this quote?"Often, these questions com...
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How and When Are Orders Closed?
Orders close automatically depending on the OrderClosingMethod setting. You can view this parameter in CORE > Setup > System > Settings > Parameters. Do not change this setting without careful plan...
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Performance Troubleshooting - Advanced
Review this article before proceeding with the advanced techniques: Performance TroubleshootingThese steps focus on slowness originating from the FeneVision databases, and involve the use of SQL qu...
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Tigerstop Hotkeys
Main HotkeysCtrl+X = Close TigerStopSpace = Cut/Accept PieceCtrl+P = Manual Label PrintOther HotkeysF12 = Shutdown WindowsCtrl+Alt+Shift+F1 = Open COM SettingsCtrl+Alt+F11 = Update Unlocking bit
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Route Builder - Ability to open multiple routes at once
Feature: Ability to open multiple shipping routes at one time within Route Builder.Why: Having multiple routes open at once allows users to easily move orders between routes. For example, if an ord...