If you are experiencing problems with FeneVision on one PC, but not others, this could be due to a missing hotfix, missing service pack, windows update differences, or bad install on the non-working computer. To determine this, compare DLL versions between the non-working PC and a working PC. This article explains how to copy the DLL versions from the CORE About screen and compare them in a diff checker software.
Opening Core's About Screen
Using this icon in the upper left corner of Core, press the arrow next to the icon and select About from the menu to open Core's About screen. The DLLs used by Core are listed in the grid on the right side of the screen. The next step is to copy the data from this grid on the non-working computer and a working computer.
Copying Data from the DLL Grid
To copy data from the grid, place your cursor in a field in the data grid, and press CTRL-A to highlight all of the rows and columns. Then press CTRL-C to copy the data, and CTRL-V to paste the data into an editor such as Excel or Notepad++. If using Excel, you may need to save the file as a CSV file which is a simple text format, for easier use in the diff checker software of your choice. At this point you should have two files containing DLL data, one from the non-working PC and one from a working PC.
Comparing DLL Data
To compare the data, you can use "diff checker" functionality from a variety of software options. Note that the below options are third-party applications unrelated to FeneVision. We routinely use these in Support to compare files.
One diff checker is Notepad++. It needs the Compare Plugin in order to compare files. You can search online for instructions on how to add the plugin, and also how to compare two files. Open both DLL data files and use the compare Plugin from the Plugins tab at the top of Notepad++. Lines that do not match are highlighted.
And the exact data that is different is on the line is highlighted in a contrasting color (139 vs 140 below).
Another diff checker is Microsoft Copilot. You can ask Copilot to compare two files and drag the two files (each file containing DLL data) into Copilot. Copilot will ask you how you want to see the differences and then display them for you. You can search online for more information on how to use Copilot or some other diff checker.