Michael Dirne
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Recent activity by Michael Dirne-
Tracking User Manual
Please note: Only the most recently published version of the manual is available. Your version may differ from the manual. To request a version-specific manual, please submit a support ticket. (Eng...
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Mobile Inventory User Manual
Please note: Only the most recently published version of the manual is available. Your version may differ from the manual. To request a version-specific manual, please submit a support ticket. (Eng...
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Build To Stock Configuration
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Stock Inventory Replenishment
Feature: View sales order quantities segmented by customizable rolling date ranges directly within the Inventory Requirements screen.Why: Break down "Quantity on Sales Order" into flexible date ran...
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OPTI: Trim on Glass
Trim on a glass pieceCan come from: Attributes on the part (T1 through T4) - these will override all other trimsTo check the trims coming from attributes, see How to Generate a Part Breakdown Repor...
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How to find FeneVision Errors in Event Viewer
Search for and open the program Event Viewer:Go to Windows Logs > ApplicationFilter to Errors onlyLook for errors with the Source listed as FeneTech or FeneVision. Other Windows-related errors coul...
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WEB: Quick Quote Customer
Feature: Ability to set up a dealer in WEB using a ‘Quick Customer’ without adding their customers.Why: Enables easy Web access for new dealers by auto-creating a generic customer for quote creatio...
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Creating Stock Material Purchase Orders Directly in Inventory Requirements
This month’s focus is on purchasing.Feature: Ability to create stock material purchase orders directly within Inventory Requirements.Why: Instead of using Inventory Requirements for analytics, writ...
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Prioritization and Response/Resolution Times
Prioritization All support tickets submitted to Cyncly are prioritized based on their urgency and impact, using the chart below: Response & Resolution TimelinesBelow are our internal targets that w...
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What happens to my ticket after escalation to level 3?
Level 3 is the FeneVision Development team, which is separate from the Support team. The Development team is divided into sub-teams that are responsible for different areas of the software code. Th...