Michael Dirne
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Recent activity by Michael Dirne-
How to find FeneVision Errors in Event Viewer
Search for and open the program Event Viewer:Go to Windows Logs > ApplicationFilter to Errors onlyLook for errors with the Source listed as FeneTech or FeneVision. Other Windows-related errors coul...
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WEB: Quick Quote Customer
Feature: Ability to set up a dealer in WEB using a ‘Quick Customer’ without adding their customers.Why: Enables easy Web access for new dealers by auto-creating a generic customer for quote creatio...
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Creating Stock Material Purchase Orders Directly in Inventory Requirements
This month’s focus is on purchasing.Feature: Ability to create stock material purchase orders directly within Inventory Requirements.Why: Instead of using Inventory Requirements for analytics, writ...
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Prioritization and Response/Resolution Times
Prioritization All support tickets submitted to Cyncly are prioritized based on their urgency and impact, using the chart below: Response & Resolution TimelinesBelow are our internal targets that w...
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What happens to my ticket after escalation to level 3?
Level 3 is the FeneVision Development team, which is separate from the Support team. The Development team is divided into sub-teams that are responsible for different areas of the software code. Th...
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Rejecting Troubleshooting
This article contains information for troubleshooting rejecting issues. The attached documents contain more details about window & glass rejecting.At minimum, the following configuration need to be...
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Opti-Break (Dynamic Mode): Ability to preview upcoming sheets without navigating to the next sheet
Feature: Ability to preview upcoming sheets within Opti-Break Dynamic mode without going to the next sheet.Why: As an operator, I want to see the next sheet, but not click next pattern as that wil...
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Price and Cost in WEB - Understanding Types of WEB Users
We occasionally receive questions like:"Why is my customer seeing the cost of the window in WEB, instead of the price?""Why are the cost and price the same on this quote?"Often, these questions com...
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How and When Are Orders Closed?
Orders close automatically depending on the OrderClosingMethod setting. You can view this parameter in CORE > Setup > System > Settings > Parameters. Do not change this setting without careful plan...
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Performance Troubleshooting - Advanced
Review this article before proceeding with the advanced techniques: Performance TroubleshootingThese steps focus on slowness originating from the FeneVision databases, and involve the use of SQL qu...