Understanding the Red Line-Item Warning and How to Fix It
Product: FeneVision CORE Module: Order Entry Audience: Order Entry Users
Overview
Line-Item Validation is FeneVision's built-in quality check that alerts you when a line item contains a configuration error or fails a business rule. A line item displayed in red text has failed validation and cannot be acknowledged or scheduled without intervention from an authorised user.
How It Works
After a line item is saved (or when the Save button is pressed if deferred saving is enabled), FeneVision evaluates it against all configured validation rules. If the item passes, it appears in normal black text. If it fails, the text turns red, indicating a validation exception. Only users with acknowledge exception or schedule exception permissions can move a red item forward in the workflow. Other users must resolve the underlying issue first.
Common Causes of Red Items
- Invalid option combination: Two selected options are mutually exclusive or incompatible.
- Out-of-range dimension: Width or height falls outside the product's minimum/maximum limits.
- Missing required option: A required option field was left blank.
- Capacity exception: The item exceeds a configured capacity threshold.
- Bad configuration: A new configuration was added that has an issue in scripting.
Step by Step — Resolving a Red Line Item
- Step 1: Identify the red line item in the line-item grid.
- Step 2: Double-click the item or click the Options button to open the Options Wizard.
- Step 3: Review all options and dimensions for errors—look for warnings or highlighted fields.
- Step 4: Correct the invalid option, dimension, or missing value.
- Step 5: Save the line item. If all issues are resolved, the text returns to black.
- Step 6: If you cannot resolve the issue and need to proceed, escalate to a user with exception permissions to acknowledge or schedule the item.
⚠ When deferred saving is enabled, validation does not run until you press the Save button in the top-right corner of Order Entry.
Tips
- Do not ignore red items: Red items cannot be released to production by standard users—resolve them before the order is due.
- Check Common Capacity Exceptions: Review the Common Capacity Exceptions section in the manual for a list of known validation triggers.
- Use deferred saving carefully: If deferred saving is on, validation only runs on Save—multiple red items could accumulate before you notice them.
- Do not acknowledge configuration errors: Those will cause issue in production or other areas as those line items have not been fully processed in case of a configuration error. You might be missing capacity information, pricing, production data, etc.