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eServer Maintenance in Order Entry

Maxime Lemaitre
  • Updated

eServer Maintenance in Order Entry

Re-Sending Order Documents Directly From an Order

Product: FeneVision CORE     Module: Order Entry     Audience: Order Entry Users, Customer Service

 

Overview

The eServer Maintenance screen in FeneVision manages the queue of outbound electronic communications — including order acknowledgements, invoices, packing slips, and purchase orders sent via email or fax. It provides a history of all sent documents, their delivery status, and the ability to resend failed or completed transmissions.

 

How It Works

Navigate to Orders >> eServer Maintenance. The screen displays a grid of communication records filterable by Status (Failed, Sending, Complete) and Type (email acknowledgement, fax invoice, export order, etc.). Each row shows the document, recipient address, last update, and the server message. Users can resend any completed request — eServer creates a new request using the same parameters. Multiple retries are grouped so only the most recent status is shown.

 

Step by Step

  • Navigate to Orders >> eServer Maintenance.
  • Use the Status drop-down to filter by Failed, Sending, or Complete.
  • Use the Type drop-down to filter by communication type (e.g., Email Acknowledgement, Fax Invoice).
  • Adjust Days Back to control how far back the grid displays records (default: 60 days).
  • Resend a document: Highlight the desired row, select the Resend button, and confirm Yes at the prompt.
  • View full history: Highlight a customer record and select the document history button for an expanded view.
  • Delete a record: Highlight the row and select Delete.

 

Key Rules / Things to Know

  • Resending creates a new request — the original record remains in the grid alongside the new attempt.
  • eServer groups multiple retries together — only the most recent status is shown per document.
  • The Days Back setting affects performance — very high values may slow the screen on large datasets.
  • Failed records include the reason in the Server Message column (e.g., 'Fax Failed: Line busy').
  • The Resend option is available for both successful and failed completions.

 

Tips

  • Check eServer Maintenance first when a customer reports not receiving an acknowledgement or invoice — it shows exactly what was sent and when.
  • Use the Type filter combined with Status = Failed to quickly identify all documents needing attention.